We’re Hiring!

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Mainspring is always looking for new team members! Currently, we are accepting applications for Application Specialists. Who We Are Mainspring is a growing technology company headquartered in Tulsa, OK.  We sell and support Retail Point of Sale and Inventory Control systems to a number of retail industries.  Our focus is on customer service and providing… Read more »

2020 Counterpoint Calendar Update

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If your Counterpoint calendar follows the normal calendar, you’ll want to make sure you’ve updated your system in 2020. First, create a calendar (if you don’t already have one) for 2020 in Setup | System | Calendars.  You can configure custom Seasons, Months, and Weeks, or you can click the Set Default Dates button to… Read more »

Windows Support Changes

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Beginning with the NCR release of Counterpoint 8.5.6.4, NCR will no longer support Windows 7 or Windows Server 2008 R2. For older versions of Counterpoint running these operating systems, as of December 31, 2019, Counterpoint will no longer be supported on Windows 7 or Windows Server 2008 R2. This means that NCR will no longer… Read more »

NCR Counterpoint Version 8.5.6.3 Now Available

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A new version of NCR Counterpoint is now available. The enhanced version includes various new features and builds on features currently available within the point of sale software. NCR Counterpoint 8.5.6.3 includes: Line display for Ingenico iSC250 Improved gift card redemption & order processing in Offline mode Ability to accept 5-digit PLU codes Customizing touchscreen… Read more »

bLoyal Introduces eCommerce Loyalty Program for NCR Counterpoint

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Retail businesses need omnichannel loyalty and integrated eCommerce systems to compete in the modern marketplace.  bLoyal brings these capabilities to your existing Counterpoint systems to help you put your valuable shoppers first, providing you with the tools to understand what they want most, so that you can create experiences and loyalty incentives that will keep… Read more »

Updating Discover for 8-number

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Discover UnionPay is launching a new 8-series BIN range that will start with the number “8” to support continued cardholder growth. The 8-series cards are expected to appear in the market starting in January 2019. To ensure that your system is ready for the new cards, you’ll need to add the “8” prefix to your… Read more »

What is Quick Chip?

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Are your customers complaining of the long check-out waits due to credit card processing times? What if we told you there is a new solution that can cure these headaches, solve the long wait times, and have your customers leaving happy? Interested? NCR Counterpoint now supports Quick Chip for EMV. Quick Chip is an “early… Read more »

Preparing for the Holiday Season

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As the holiday season quickly approaches, it is imperative retailers are fully prepared for the increase in customer traffic. According to the National Retail Federation, holiday retail sales are expected to increase by 4.3 to 4.8 percent for a total of $717.45 billion to $720.89 billion. Many businesses depend on these holiday surges to obtain… Read more »

Important: Secure Pay Update

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Valued Customer,   Effective October 16, 2018, NCR Secure Pay will be moving production services to AWS. With this transition of production services, NCR Secure Pay’s public DNS will change. However, the current hostnames will remain the same: ps.ncrsecurepay.com ps1.ncrsecurepay.com ws.ncrsecurepay.com   Below, you will find the public IP addresses, provided by AWS. If your… Read more »

Get to Know Mainspring’s Tech Services Supervisor, Alex Welsh

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I originally worked for a tool store that used a competitor’s software for their point of sale and inventory management application. About one year into my tenure with the business, our software began having several issues.  These mostly revolved around not releasing our credit card funds, general behavior issues, and lack of support for necessary… Read more »