Privacy Policy

The purpose of this “Website Privacy Policy” is to let you know how we collect, use and safeguard the information we receive from you through this website. Portions of this website may describe additional more stringent privacy practices applicable to specific types of information or information provided on specific Web pages, such additional practices shall be described on such pages or such pages shall include a link to such additional or different policies.

This Website Privacy Policy only addresses information collected through this Website and does not apply to information collected through other means such as by written correspondence, telephone, or in person, although that information may be protected by other privacy policies. As used in this Website Privacy Policy, terms such as “we”; “us”; “our”; or “Company” refer to Mainspring Retail Solutions and its affiliates.

This site is directed at and intended for a United States audience. If you access this site from outside the U.S., you acknowledge, agree, and consent that any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S., and subject to U.S. laws and regulations. Further, if you access this site from outside the U.S., you acknowledge and agree that you are responsible for compliance with any applicable local or national laws, rules, or regulations applicable to such use by you.

Cookies and non-personal information

“Non-personal information” means information that does not permit us or others to specifically identify you as a specific and unique individual, such as by your full name or other similar unique identifying information such as a social security number, member identification number, address, or telephone number that could be associated directly with you. The Company uses “cookies” and other similar technologies to gather non-personal information from our website visitors such as which pages are used and how often they are used and to enable certain features and functionality on this website.

You may disable these cookies and similar items by adjusting your internet browser’s settings on your computer at any time; however, doing so may limit your ability to take advantage of all the features on this website. Keep in mind that cookies are not used to collect any personal information and do not tell us who you are. Some examples of the way we use the non-personal information collected through cookies or similar technology include:

  • Tracking resources and data accessed on the site.
  • Recording general site statistics and activity.
  • Assisting users experiencing website problems.
  • Enabling certain functions, features, and tools on this website.
  • Tracking paths of visitors to this site and within this site.
  • Maintaining visitor preferences and session information.

We may also collect other forms of non-personal information such as what internet web browsers are used to read our website and what websites are referring traffic or linking to our website. Aggregate and de-identified data regarding website users is also considered and treated by us as non-personal information.

With whom is non-personal information shared?

Because non-personal information does not identify who you are, we do not limit the ways we may use or share your non-personal information. For example, we may share non-personal information at our sole discretion, including with our affiliates, suppliers, employees and agents, other businesses, the government, or other third parties.

Personal information provided by you

“Personal information” means information that specifically identifies you as a specific individual, such as your full name, telephone number, e-mail address, postal address, social security number, member number, or certain account numbers.

This website may include web pages that allow you to provide us with personal information about yourself. You do not have to provide us with personal information if you do not want to; however, such an election may limit your ability to use certain functions or features of this website or request certain services or information.

We may combine personal information that you provide us through this website with other personal information maintained by the Company, including information received from our customers, affiliates, or vendors. For example, if you have purchased a product or service from us, we may combine the personal information you provide through this website with information regarding your receipt of the product or service.

We may use personal information for several purposes such as:

  • To respond to an e-mail or particular request from you.
  • To personalize the website for you.
  • To process an application as requested by you.
  • To provide you with information that we believe may be useful to you, such as information about products or services provided by us or other businesses.
  • To comply with applicable laws, regulations, and legal processes.
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
  • To keep a record of our transactions and communications.
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

By using our website you signify your agreement with, and understanding of, this Website Privacy Policy and specifically consent to us using your personal information to contact you using any contact information you provide to us through this website, including any email address, telephone number, cell phone number, text message number, or fax number. If you do not agree, do not use this Website.

With whom is personal information shared?

We will only share your personal information with third parties as outlined in this Website Privacy Policy (in its current or future form) and as otherwise permitted by law. Please be aware that we reserve the right to remove personal identifiers from the personal information that you disclose to us and which will result in such de-identified information being treated and handled as non-personal information under this Website Privacy Policy.

We share and give access to personal information to our employees and agents in the course of operating our businesses. For example, if you sent us an e-mail asking a question, we would provide your e-mail address to one of our employees or agents, along with your question, for that person to reply to your e-mail. We may share personal information with other affiliates or business units within the Company.

We may share or grant access to personal information to other companies that we hire to perform services on our behalf or collaborate with. For example, we may hire an outside company to help us send and manage e-mail, and in that case, we might provide the outside company with your e-mail address and certain other personal information for them to send you an e-mail message on our behalf. Similarly, we may hire outside companies to host or operate some of our websites and related computers and software applications.

However, if we share or give access to personal information to outside companies, we require them to use the personal information only for limited purposes and on our behalf, such as for sending you the e-mail in the example above. If you believe we or any company associated with the Company has misused any of your information please contact us immediately and report such misuse. We may share or transfer custody and ownership of personal information in the event all or a portion of the Company is sold, merged, dissolved, acquired, or in a similar transaction. We may share personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules, or engage in behavior that is harmful to other visitors or is illegal.

If you submit information or post to a chat room, bulletin board, or similar “chat” related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

Website and information security

We use several physical security (such as locks and alarm systems), electronic security (such as passwords and encryption methods), and procedural security methods (such as rules regarding the handling and use of information), designed to protect the security and integrity of information submitted through this website. Due to the nature of the Internet and online communications, however, we cannot guarantee that any information transmitted online will remain confidential, and we are not liable for the illegal acts of third parties such as criminal hackers.

Our Online Communication Practices

General e-mail communications

Most e-mail, including any e-mail functionality on our site, does not provide a completely secure and confidential means of communication. Your e-mail communication may be intercepted, accessed, or viewed inappropriately by another Internet user while in transit to us. If you wish to keep your information completely private, you should not use e-mail to interact or communicate with the Company.

Other online communications

The Company sends electronic newsletters, notifications of account status, and other communications such as information marketing other products or services offered by us, periodically to various individuals and organizations. To opt out of any specific electronic communication you’re receiving, click on the opt-out button associated with the specific communication.

Changes to this website privacy policy

We may change this Website Privacy Policy at our discretion at any time. If we do elect to make any changes, such changes will appear on this page of our website or in another location as indicated by us. It is your responsibility to review the Website Privacy Policy each time you use this website. Your continuing to use this website following any such changes shall mean that you have accepted, consent to, and agree to be bound by such revised Website Privacy Policy.