For many retailers, the holidays bring strong sales, followed by the inevitable wave of returns. Between gift receipts, exchanges, refunds, and inventory adjustments, the return season can quickly become overwhelming for small businesses.
The good news? With the right point-of-sale system in place, holiday returns can be handled quickly, accurately, and with far less stress. NCR Counterpoint, supported by Mainspring, is designed to take the headache out of the return process so you can focus on customer service instead of damage control.
After the holidays, retailers often face:
Without a flexible POS system, these issues can lead to errors, lost revenue, and unhappy shoppers.
NCR Counterpoint was built with real-world retail scenarios in mind. Here are just a few ways it helps simplify holiday returns:
Counterpoint allows you to quickly look up past transactions using customer information, item history, or date ranges. Even if a customer doesn’t have a receipt, your staff can locate the sale and process the return with confidence.
Whether a customer wants a refund, store credit, or an exchange, Counterpoint handles it smoothly. The system supports multiple payment types and ensures refunds are applied correctly, reducing mistakes at the register.
Returned items are automatically added back into inventory (or flagged if they’re damaged), keeping your stock levels accurate in real time. This is especially important during post-holiday restocking and planning.
Counterpoint tracks return activity so you can easily report on:
These insights help you spot patterns, adjust purchasing decisions, and refine return policies for future seasons.
A streamlined return process means shorter lines and quicker resolutions, turning a potentially negative experience into a positive one that keeps customers coming back.
Technology is only as good as the support behind it. That’s where Mainspring comes in.
Our team works closely with you to:
Whether you need help setting up workflows, adjusting settings, or answering questions on the fly, Mainspring is here to support you.
Holiday returns don’t have to slow you down. With NCR Counterpoint and Mainspring by your side, you can manage returns efficiently, maintain accurate inventory, and deliver a better customer experience, even during the busiest times of year.
If you’re ready to simplify your return process or want to learn more about how Counterpoint can support your business, contact Mainspring today to schedule a demo or speak with our team.
Let’s take the stress out of holiday returns, together.