If you’re using integrated credit card processing with NCR Counterpoint, there’s an important change on the horizon that requires your attention.
NCR is officially retiring its current credit card gateway, NCR Secure Pay, in October 2026 and replacing it with a new platform: NCR Voyix Connect. This transition will affect any business that uses integrated card readers, and action will be required to avoid disruption.
What’s Changing?
The current gateway, NCR Secure Pay, will be phased out and replaced by NCR Voyix Connect, NCR’s next-generation payment platform. This new solution is designed to deliver:
- Enhanced payment security
- Expanded functionality
- Compatibility with newer payment devices
- A more modern, scalable processing environment
Once Secure Pay is retired, systems that have not been upgraded will no longer be able to process integrated credit card transactions.
What You Need to Do
To support NCR Voyix Connect, your system must be running NCR Counterpoint version 8.6.5 or higher. If you’re currently on an older version, you’ll need to upgrade to a newer version before the October 2026 deadline. This isn’t just a recommended update; it’s necessary to maintain your ability to process credit cards through your POS.
Why You Should Act Now
October 2026 may seem far away, but this transition affects every NCR Counterpoint user simultaneously. That means:
- Upgrade schedules will fill up quickly
- Waiting could limit your available time slots
- Last-minute upgrades increase the risk of downtime or delays
Planning ahead ensures:
- A smoother transition
- Minimal disruption to your business
- Flexibility in scheduling your upgrade
Next Steps
At Mainspring, we’ve already started working with clients to prepare for this transition. If you haven’t scheduled your upgrade yet, now is the time. Reach out to our team to reserve your spot and ensure your system is ready well before the deadline. We’ll continue to share updates as NCR releases additional details about NCR Voyix Connect, including new features and migration specifics.
Don’t Wait Until It’s Urgent
This is one of those changes that’s easy to put off, but critical to address. Getting ahead of it now means no surprises later. Contact Mainspring today to get started.
