Today’s customers don’t think in terms of “online” versus “in-store”; they expect a seamless experience everywhere they shop. For retailers, that means inventory accuracy across all channels is no longer optional.
As more retailers expand into eCommerce, the question isn’t if you should sell online, it’s whether your online and in-store inventory are truly working together.
At Mainspring, we help retailers connect NCR Counterpoint with CPShop to create a single, reliable source of inventory truth. Here’s why that matters more than ever.
Customers Expect Real-Time Accuracy
Nothing frustrates customers faster than seeing an item available online, only to learn it’s out of stock in-store (or vice versa).
When inventory isn’t synced:
- Orders get canceled
- Staff spend time fixing errors
- Customer trust is damaged
A connected system ensures customers see accurate availability no matter where they shop.
eCommerce Is Only as Strong as Your Inventory Data
Adding eCommerce without proper inventory sync creates more problems than it solves.
With Counterpoint and CPShop working together, inventory updates automatically as sales occur, online or at the register, reducing overselling and manual adjustments.
One Inventory, Multiple Sales Channels
When inventory is unified, retailers can:
- Sell confidently online and in-store
- Fulfill online orders from store stock
- Reduce duplicate data entry
- Gain clearer insight into sales trends
This improves efficiency behind the scenes and delivers a smoother customer experience.
Why CPShop + Counterpoint Is a Smart Choice
CPShop is designed specifically to integrate with NCR Counterpoint, not work around it.
That means:
- Shared item data
- Real-time inventory updates
- Consistent pricing and descriptions
- Less manual maintenance
Mainspring ensures everything is configured correctly so both systems work together seamlessly.
The Mainspring Advantage
Technology alone isn’t enough. Successful omnichannel retail depends on proper setup, ongoing optimization, and support.
Mainspring helps retailers:
- Prepare Counterpoint for eCommerce
- Implement CPShop correctly
- Optimize inventory workflows
- Support growth as sales channels expand
Is Your Business Ready for Omnichannel Retail?
Selling online doesn’t have to mean added complexity.
With the right tools and the right partner, you can create a connected shopping experience that customers expect and trust.
Ready to sync your online and in-store inventory?
Contact Mainspring to learn how Counterpoint and CPShop can work together for your business.
