Solutions

NCR Counterpoint

Empowering Independent Specialty Retailers with Seamless, Real-Time Technology.

NCR Counterpoint is a robust, feature-rich retail management solution built to maximize success for independent specialty businesses. It provides back-office intelligence and front-of-house speed, delivering a seamless, anytime-anywhere experience for your customers.

Back Office Intelligence

The back-office functionality sets the stage for flawless customer service. Gain the control and insight needed to manage stock and finances efficiently:

Purchasing Advice
Custom Inventory Control
Transfer Advice
Integrated & Custom Reporting
Order Management
Flexible Pricing Options

Front Office Performance

Provide your associates with real-time tools to ensure a satisfied and seamless customer shopping experience:

Mobile Point of Sale
Speedy Checkout
Secure Payment Processing
Item & Customer Data at POS
3rd Party Add-ons Integration

Engagement & Loyalty

Keep customers engaged and encourage repeat business. Utilize built-in marketing and loyalty tools to deliver an outstanding customer experience:

Online Shipping Capabilities
Targeted Email Marketing with Personalized Offers
Built-In Loyalty Program

NCR Counterpoint Inventory Management

NCR Counterpoint’s integrated inventory system ensures smooth front-of-house operations through meticulous behind-the-scenes control. It provides detailed records, flexible pricing, and in-depth reporting to maximize efficiency and profitability.

Detailed Merchandise Records

Group items by category/subcategory and assign multiple vendors, units, and barcodes per item. Use 20 custom fields to track the unique information critical to your business.

Custom Pricing Structure

Manage inventory profitably and save time. Assign up to 6 prices per item, with flexibility for store-specific or granular SKU-specific pricing (e.g., by color/size/location).

Improve Your Bottom Line

Customized reports and item analysis deliver accurate, informative data. Make smarter inventory decisions and become a stronger buyer, directly improving your profitability and reducing costs.

NCR Counterpoint Point of Sale Software

Our configurable touchscreen POS is tailored to minimize errors and maximize profits, easily handling sales, returns, orders, and layaways. Counterpoint provides robust inventory, built-in loyalty, automated purchasing, and configurable reporting.

Complete Transactions Quickly

Keep lines flowing with 2-second credit card authorizations. Our intuitive touchscreen units ensure quick checkouts and simple training for your staff.

Holds and Quotes

Convert any sale, order, or layaway into a quote or place it on hold. Easily recall saved transactions by customer name, item, number, or other key values for flexible service.

Loyalty Programs

Create strong customer loyalty by allowing frequent shoppers to earn and spend points based on purchases, using their accrued points as a direct payment type at the point-of-sale.

NCR Point of Sale Hardware: NCR CX7

The NCR CX7 is an elite, stunning POS system coupling upscale, integrated design with best-in-class performance. It offers exceptional versatility, ruggedness, and unsurpassed data security to withstand today’s high-risk world.

Key CX7 Features:

Elite Performance: High-performance 8th-generation Intel Core Processors.
Superior Display: High brightness, anti-glare LCD screen with 10-point multi-touch.
Security & Management: Advanced systems management via Intel AMT and NCR Command Center.
Flexible Design: Sleek, updated design with new flexible mounting options.

The CX7 is the top-of-the-line solution, providing the style, capacity, and power to anchor the ultimate customer and operator experience.

NCR Counterpoint Credit Card Processing: NCR Secure Pay

NCR Secure Pay utilizes multiple security layers to minimize the risk of a credit card breach, protecting your business from the moment a card is swiped until the transaction is complete.

Minimize Your Risk & Ensure Compliance

We achieve PCI-DSS compliance by removing sensitive card storage from your local system via the NCR Secure Pay host. Point-to-Point Encryption (P2PE) further secures data, encrypting information immediately upon swipe and throughout its lifecycle in your environment.

Automated & Flexible Settlements

With card data secured externally, you gain flexibility. Automate settlements daily at a time you choose, or settle remotely using the NCR Secure Pay merchant portal.

Remote Monitoring & Alerts

Maintain control even when off-site:

Fraud Alerts: Be instantly alerted to potentially fraudulent situations.
KPIs: Review key performance indicators anytime, anywhere.
Operational Alerts: Monitor low inventory, current cash on hand, sign-in alerts, and notifications for large sales or refunds via text/email.

Email Marketing: NCR Customer Connect

NCR Customer Connect is a powerful, integrated, and automated email marketing system that uses customer data and preferences from Counterpoint to drive sales with personalized offers after their shopping experience.

Create Recurring Email Campaigns

Set up campaigns just once—such as welcome emails, birthday offers, or win-back messages—and they will be sent out automatically going forward, saving you time.

Target Emails to Specific Groups

Leverage purchase history and customer information to define specific segments (VIPs, loyalty members, specific product buyers). Target campaigns precisely based on customer needs and preferences.

Update Email Lists Automatically

Thanks to shared information between the systems, adding new customers or updating existing details at the Point of Sale automatically keeps your email marketing lists current and accurate.

Mainspring Mobile (Windows Compatible)

Mainspring exclusively offers this powerful, developer-created Windows-compatible mobile solution, delivering enhanced functionality without sacrificing the complete mobility your business needs.

Full Functionality, Complete Mobility

Mainspring Mobile provides the full functionality of NCR Counterpoint on your mobile device. Your mobile team can enter orders from anywhere, receive products at any location, and check inventory without leaving the sales floor.

Connect with Customers

Empower sales associates to engage customers more fully by instantly answering questions and providing faster, informed sales support right where the customer is shopping.

NCR Counterpoint Mobile (CPMobile – iOS)

CPMobile brings mobility to your business, compatible with iOS devices. It is the perfect solution for line-busting, processing off-site sales, and instant inventory lookups directly on the sales floor.

Complete Inventory Functions

CPMobile is a multi-function device, allowing you to not only bust lines but also complete essential inventory tasks like physical counts, adjustments, and receiving directly from your phone.

Redefine the Sales Experience

Turn cashiers into mobile retail consultants, providing targeted assistance anywhere. Accelerate checkout by processing transactions directly with the customer, reducing lines and improving service.

Provide Rapid Answers

Use the item lookup functionality to check inventory counts instantly. Sales staff can always provide rapid answers to customer questions without leaving the sales floor or checking the backroom.

Business System Integration & Custom Development

While many claim expertise in system integration, our 35+ years of experience solving complex retail problems set us apart. We are uniquely prepared to help you navigate integration, from streamlined POS and payment processing to smooth connections with complex 3rd party systems.

Custom Development Expertise

Our developers specialize in creating tailored solutions to fit your exact business needs, including:

E-commerce (native or 3rd party)
Shipping Software Integration
Enhanced Customer Rewards and Membership Systems
Vendor Catalog Import and Lookup
Enhanced Forecasting and Ordering
Custom Accounting Interfaces
3rd Party Warehousing Integration
Enhanced Kits and Batch Email Capabilities

Franchise System Specialization

We understand the unique demands of retail management systems in franchise models. We develop robust process flows to ensure consistency, control, and efficiency across your entire network:

Closed Loop Efficiency: Seamless closed-loop purchasing, order processing, and receiving from a central warehouse.
Reporting Tools: Franchisor/Franchisee sales and loyalty calculation reporting.
System Consistency: Guarantee consistency across all franchisee systems.
Enhanced Sales Processes: Implement variable discounting, franchise-based pricing, and aggregated data processing for the home office.
Data Management: New/updated item push to all systems simultaneously.